Refund Policy

Bin Buddy Refund Policy

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At Bin Buddy, customer satisfaction is our priority. We strive to deliver consistent, high-quality trash can valet service. This Refund Policy explains when and how refunds may be issued for our services.

 

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1. Monthly Service Fees

 

All services are billed in advance on a monthly basis. Your payment secures your service schedule for the month and reserves your spot on our service route.

• Refunds will not be issued for missed services due to:

• Inaccessible bins (e.g., locked gates, obstructions)

• Incorrect service day information provided by the customer

• Weather delays (service will be rescheduled whenever possible)

• Customer absence without prior notice

 

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2. Customer-Initiated Cancellations

 

If you choose to cancel your service:

• 7+ days’ notice before the next billing cycle:

✅ You will not be charged for the next month.

 

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3. Bin Buddy-Initiated Refunds

 

We stand by our commitment to quality service. You may be eligible for a full or partial refund if:

• We fail to complete service due to an internal error

• You were charged incorrectly

• You are unsatisfied due to a service failure that was not your fault

 

To request a refund, please contact us within 5 business days of the missed or unsatisfactory service.

 

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5. How to Request a Refund

 

To submit a refund request, email us at Erinsmith@binbuddyservices.net please Include:

• Your full name

• Service address

• Date(s) in question

• Reason for the request

 

We aim to review all refund requests within 3 business days.

 

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6. Policy Updates

 

We may update this refund policy at any time. All changes will be posted on our website and take effect immediately upon posting.